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Part-Time Weekend Night Auditor
Friday and Saturday 11:00pm – 6:45am
Find yourself in the center of San Francisco's most sought-after destinations at da Vinci Villa, a uniquely designed San Francisco hotel newly opened in Summer 2011. Ideally located between the Golden Gate Bridge and Fisherman's Wharf, da Vinci Villa is just a short walk to the area's most exquisite San Francisco dining, shopping and Fisherman's Wharf entertainment. We're also just around the corner from Russian Hill, Ghirardelli Square, Golden Gate Park, the ferry to Alcatraz Island, Pier 39 and the palace of the Fine Arts and Disney Museum. Amenities such as outdoor swimming pool with sundeck and poolside dining, high-speed wireless internet, fitness center, sauna, 37-inch flat screen TVs in every room, and an outdoor gathering place, you may never want to leave. da Vinci Villa's 3,500 square feet of meeting also makes an excellent choice for San Francisco special events, family reunions and any type of social event. Our newly renovated state-of-the-art facility and professional service ensure your event is an unforgettable success, and our spacious, redesigned appointed hotels rooms in our San Francisco boutique hotel offer you and your guests relaxation and comfort before and after your event.
This position is part-time, Friday and Saturday 11:00pm – 6:45am
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensures prompt and courteous service to guests
Greets; check ins and outs in a friendly, accurate, efficient and timely manner
Manages and resolves all guest requests and/or concerns in a professional and courteous manner
Maintains and manages guest accounts by posting charges and handling cash and credit card transactions
Job Objective: Responsible for security investigations, controlling access to, conducting physical inspections of, and monitoring surveillance cameras located at the facility. Assists the Front Desk and other hotel departments as needed or requested. Familiar and complies with the da Vinci Villa and GMP Management's mission and standards in performing all key areas of accountability and other essential duties and responsibilities.
Key Areas of Accountability:
Ensure the safety and security of guests and employees as well as the protection of da Vinci Villa and Café Como properties and assets.
Is responsible for completing all phases of Security investigations while maintaining confidential information, procedures and methods of investigations of internal and external issues.
Investigates and follows-up on breaches in security, guest and employee accidents.
Questions witnesses to incidents, examines incident scenes, gathers evidence and data to assist in determination of cause and identification of areas where corrective actions are indicated/needed.
Performs lock interrogation operations whenever necessary as part of departmental incident investigation.
Attends all Security Department training-related activities.
Thoroughly understands all Hotel Emergency Response Procedures and assists in the coordination of all emergency response activities.
Oversees access control activities at all facility entrances/exits, public and private areas; ensures that only authorized individuals enter the Hotel facilities.
Oversees inspection of all packages entering and exiting through facility employee entrances, denies access to or coordinates removal of unauthorized materials.
Oversees verification that all materials leaving facilities are accompanied by a completed, signed package removal pass; confiscates and turns over to management all materials not properly authorized.
Continually patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, suspicious behavior or persons.
Conducts routine checks on all cars parked on Hotel premises have the appropriate validation tickets. Documents and reports all unauthorized vehicles issuing citations as required.
Monitors CCTV systems and radio communications. Investigates and resolves any potential breaches in security.
Maintains appropriate documentation on all security-related issues and assists in the creation of appropriate Security reports.
Oversees lost and found activities in accordance with hotel policies and procedures.
Enforces hotel rules/regulations in accordance with Employee Handbook and hotel policy and procedure.
Monitors and ensures compliance with hotel key control policies by all employees.
Interacts with guests and employees in a courteous and professional manner.
Responds to all guest and employee incidents, gathers information, secures area, if necessary, to preserve evidence.
Conduct periodic safety and security inspections.
Completes Daily Activity Reports (DAR) in a timely manner and submits copy to Director of Security, General Manager, Assistant General Manager, Human Resources Manager and Ownership.
Ensures that all after-hour storeroom entries are documented, that the reason for entry is indicated and that proper requisitions are obtained for all items removed.
Answers department phone lines in prompt and courteous manner in accordance with all da Vinci Villa's standards.
Other duties as assigned.
Other Duties and Responsibilities:
Assists other departments in daily operational tasks as directed by the Department Head and/or Supervisor.
Relieves Front Desk Agents for breaks as needed particularly for the graveyard shift.
Provides direct assistance to Front Desk Agents during high volume check-ins/outs and covers shifts as needed.
Answers and handles all incoming telephone calls efficiently and accurately according to da Vinci Villa standards.
Answers inquiries pertaining to hotel services, registration of guests; shopping, dining, entertainment, and travel directions.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and assigned to rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Collects payment and makes change for guests (and will be held accountable for any shortages in the cash register).
Promptly prepares and delivers room service orders after regular restaurant hours to guests.
Carries and responds to cell phone/radio at all times.
Ensures proper uniform and nametag is worn at all times and upholds da Vinci Villa's professional grooming standards.
Complies with all safety and health requirements of da Vinci Villa, state, and federal regulations.
Participates in Hotel-wide and departmental Safety Training.
Completes security incident reports as required.
Ensure all incidents are accurately documented and filed.
Ensure all Security logs are documented, filed and organized.
Qualifications: To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative, but not exhaustive, of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job, as required by state and federal law.
Education/Experience: High school diploma or equivalent required; college degree preferred. Four years Law Enforcement/Military training required and/or two years previous hotel Security experience in a boutique or city hotel required.
Language Skills: Position requires excellent spoken and written English communications skills including: ability to read, analyze, and interpret hospitality industry journals, and legal documents; ability to effectively and appropriately respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; ability to effectively and appropriately present information to corporate management, public groups, potential clients, and/or boards of directors.
Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and to apply concepts such as fractions and percentages to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Certificates/Licenses: CPR, AED, First Aid and/or Servsafe Food Handling certification may be required. Guard Card. Must be legally permitted to work in the United States. Equipment/Computer Expertise: Basic typing skills and ability to operate standard office equipment including: copier, facsimile, multiple-line telephone system, 10-key, internet applications, etc. Must be experienced with and be able to effectively and efficiently use an IBM-type computer and printer to handle room reservations/check-in/out, payroll, word processing, database management and spreadsheet accounting (Epitome, MICROS, Lodgenet preferred).
Physical Demands: The physical demands described herein are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job, as required by state and federal law. While performing the duties of this job, the employee is regularly required to sit, talk or hear, and taste or smell. The employee is regularly required to stand, walk, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment: Work environment characteristics described herein are representative, but not exhaustive, of those an employee encounters while performing essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job, as required by state and federal law. The employee should be able to move around and work with others in a small, confined area. The noise level in the work environment is usually moderate.
Performance Evaluation: The Security Officer's performance will be evaluated based on the following non-exhaustive factors: reliable, accurate and timely performance in areas of key accountability and other duties and responsibilities; achievement of da Vinci Villa and GMP management's goals; compliance with da Vinci Villa policies and procedures; attendance; work quality; completion and accuracy of assigned tasks/duties and reports; maintenance of positive, team-building attitude; and courteous and professional guest service. The evaluation may be based on input obtained from GM and other managers, as well as guest comments and/or comment cards.